Who we are
Our website address is: https://www.walkervillevet.com.au.
What personal data we collect and why we collect it
When visitors make an online booking we collect your name, telephone number, pet species, pet name, preferred clinician and the reason for the visit. This information is used to make a booking. Your email address is collected and stored on your clinic file to identify you so that bookings in the future are automatically matched to your pet.
When visitors subscribe to our blog we collect your name and email address and transfer them to a MailChimp list.
When visitors contact us via our email form we collect your name and email address so that we can respond to your enquiry. The information is not used for marketing purposes.
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
Walkerville Vet does not collect any analytics data from visitors.
Who we share your data with
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Your data is stored together with our website hosting on GoDaddy servers based in East Asia.
Names and email addresses may be stored on our server at Walkerville Vet for the purpose of replying to emails.
Your contact information
For more information, contact Andrew Spanner via the contact details on the website.
How we protect your data
Server security is very important to us. IT support is provided by Hypercore to ensure that security is continuous and up to date.
What data breach procedures we have in place
In the event of a data breach, you will be contacted as soon as possible explaining what data has potentially been exposed.
What third parties we receive data from
We receive data from no third parties
What automated decision making and/or profiling we do with user data
There is no further use of user or visitor data