Dog and Cat Insurance Explained

Click here to learn how to process claims at the vet. If you want to know more about how to choose and what to look for in pet insurance, keep reading right here.

How To Choose Pet Insurance

There’s a big problem that you will already know if you’ve tried to insure your dog or cat. There are more than 30 insurance companies, all with different policies, conditions, costs, limits and excesses.

If it isn’t already hard enough, most high ranking pet insurance review or comparison sites accept payments from the companies they review.

Here Dr Andrew explains each of the options you face when choosing pet insurance and helps you decide what’s best for you. If you’re not even sure you want insurance, you might like:


The excess is the amount you pay before insurance starts. A low excess will be good for frequent vet visits, whereas a high excess will mean many simple visits aren’t worth claiming but your premium will be cheaper. I personally would choose a high excess as (for me) it’s only the big stuff I need to insure against.

Maximum Yearly Benefit

I used to think $10,000 was enough until I saw a dog reach a $15,000 limit after a week in intensive care. My advice is to go as high as you can afford, but $15K is usually safe.

Accident vs Accident & Illness vs Illness Only Cover

Honestly, I wouldn’t waste my time with an accident-only cover. What they call an accident is so carefully stated that most of the reasons you will actually need a vet aren’t included. However, I’ve included some in the chart.

What is very cool (in my opinion) is illness-only cover for indoor cats. These guys really don’t get in many accidents so it makes sense.

Percent Paid

The amount you pay is a co-payment. Only PetPlan / Petcover offer 100% cover, and only up to 4-8 years of age depending on the breed. 80% cover leaves you to pay 20% of the bill and is fairly standard.

Routine Care Benefit

This is of dubious benefit, but if you want it, great. If you look at what is paid out versus the extra you pay for it, it’s hard to make it pay its way. Only some plans have Routine Care included as standard.

Paralysis Tick Limit

For us in South Australia, paralysis tick cover is unnecessary, and in fact it would be nice to remove it completely from our plans. For the eastern states, pay particular attention to the sub limits if you live in a paralysis tick-prone area such as near bushland.

Neither PetPlan / Petcover or Knose have paralysis tick sublimits.

Cruciate Ligament Conditions Limit

This one’s very important if you have a dog over 15-20kg. For larger dogs, better surgical techniques for cruciate surgery have dramatically increased the price of repair, and insurance companies have tried to limit their losses. The standard limit of $2600 + copayment should be enough for TPLO surgery in a clinic like ours.

Only PetPlan / Petcover and Knose offer enough to choose a specialist surgeon.

Cats almost never have cruciate ligament problems. When possible, don’t forget to get your vet to fill out a Cruciate Ligament Exam Form when you start dog cover so you don’t have a 6-month waiting period for claims.

Consultation Fee Limit

I’m not happy about the new $300 limit for consultation fees (that’s only five a year), but all except PetPlan / Petcover and Knose* do it. After you’ve spent the $300, you’ll still be able to claim medicines and eligible procedures, but not the visit fee itself. Bupa also have a sublimit of $500 for skin conditions: worth avoiding for owners of breeds prone to dermatitis.

* Knose have an option to not get consultations paid if you choose.

Emergency Boarding Fees

All the companies are much the same here in offering boarding if you need to go into hospital for more than four days.

Home Visits

Only a few companies state that they will cover home visits with no obvious conditions. Other companies may still cover them, but only at the level of fees charged as if the animal attended the vet.

Similarly, most only cover emergency or after hours care if it is deemed to be necessary.

Dental Cover

Of these companies, only a handful cover dentistry and other oral diseases (other than a small contribution in Routine Care options). In order to claim dental work, you must have had your dog’s mouth examined by a vet in the previous twelve months and also followed the vet’s treatment advice.

Most won’t cover for orthodontic treatment, crowns, root canal or corrective treatment. Some exclude odontoclastic resorptive lesions in cats, making their dental cover poor value. There are generally long waiting periods from the start of cover during which no dental problems can be found in order to claim.

Latest Age to Start Cover

With most pet insurance, illness cover needs to start before 8 or 9 years of age to be continued for life. Exceptions are PetMed who offer a Seniors Plan with 65% cover and three benefit limits, and Woolworths Basic Cover.

On the other hand, accident-only cover tends to not have a cutoff.

Complementary & Alternative Treatment

PetPlan / Petcover and Bupa Ultimate cover alternative therapy up to certain limits. Bupa require all treatment to be administered by, or referred by a Vet. PetPlan say much the same, plus their own recognised organisations.

More About PetPlan / Petcover

Despite the appearance of diversity, all Australian plans except PetPlan / Petcover and Knose (covered separately below) are administered by PetSure Australia and have very similar conditions.

PetPlan was one of the earliest pet insurance companies, but it’s been through some rough times recently. A change of underwriter, a hefty increase in prices, and a large exodus of customers has seriously dented its image. However, it remains the cover with the least exclusions in Australia. In 2020, PetPlan is believed to be changing its name to Petcover.

As far as I can see, the items on this list are covered by PetPlan / Petcover but not the others (limits and conditions apply):

  • Advertising and reward for lost pets
  • Holiday cancellation due to a pet’s illness, accident or loss
  • Quarantine expenses and loss of documents
  • Emergency repatriation (extra costs within Australia to get a pet home due to illness)
  • Behavioural therapy if conducted by a member of a veterinary practice
  • Treatment of retained testicle (if insured before 12 weeks old)
  • Loss by theft or straying and death benefit (optional)
  • Cover for use of non-APVMA-approved medicines (not infrequent these days)
  • Airway surgery for short-faced dog breeds
  • Any disease covered by C5, F3, FIV vaccination (however, animals must be vaccinated)
  • More than one foreign body obstruction per policy period
  • Any worm, flea, tick or mite-related problem regardless of prevention
  • PetPlan Excesses increase and Percent cover reduces with age

Third Party Liability (Dogs)

Again, only Petplan / Petcover provide any cover for damages arising from such things as dog attacks, or dogs causing motor accidents. The fine print is complex but the essence is that you can’t take no responsibility for your dog and expect to be covered. Third party liability may be very handy in some circumstances.

More About Knose

Knose offer a pet insurance very similar to some of those offered by PetSure, with a $25,000 annual limit, a choice of percent paid and no excess.

Where they differ is in a lack of sub limits, meaning that conditions like cruciate ligament damage or tick paralysis can be paid out to their full extent. They also offer holiday cover for pets travelling to New Zealand for periods of up to 60 days.

What Pet Insurance Doesn’t Cover

As far as I can tell, no one covers:

  • Pre-existing conditions (problems that happened before the start of cover*)
  • Bilateral conditions ( eg. if a dog has had one cruciate surgery before starting cover, the other leg will be excluded)
  • Elective procedures
  • Grooming
  • Pregnancy
  • Pet accessories
  • Failure to take reasonable precautions
  • Stem cell treatment
  • Pets who haven’t had a check by a vet first

* Some companies allow a waiver after 18 months if the problem does not recur, but this is entirely at their discretion. If a problem appears after starting insurance, it should continue to be covered for life up to the maximum payout.

How Pet Insurance Works

When you take your insured pet to an Australian vet this is what happens:

  1. You pay the bill as per normally and give us a completed claim form
  2. We complete the claim and lodge it on your behalf, often electronically
  3. You then receive reimbursement, which is calculated by:
  4. Subtracting from the bill items not covered by your policy
  5. Calculating the remainder within preset limits for certain conditions and the maximum annual benefit
  6. Subtracting your chosen excess
  7. Finally, reimbursing you for the percent coverage you have selected.

The Disclaimer

I’m too busy to update this page more than once a year, so it’s never going to be 100% accurate. It’s only a guide and you need to check these figures and conditions yourself before purchasing insurance.

Now go out there and get some quotes for your dog or cat. Prices don’t include discounts or any promotions. If I were you, I’d Google for a promotional or IBO code if I didn’t have one- there’s nothing to lose!

By Andrew Spanner BVSc(Hons) MVetStud, a vet in Adelaide, Australia. This page is from a series on email and Twitter. Like or follow our page to read the latest.